This upgrade file works for the IPC Camera 3023s and 1883M .
Best to confirm with our agents about this upgrade or we won't be in charge of this process for your system.
You can find your camera version from the system Ipc Channel config.
Please go to NVR's Monitor, right hit the mouse, then go to the ipc Channel config to take a photo to us, we will send the correct upgrade file to you.
You can follow up the guide below to upgrade the cameras:
1) You needn't open the upgrade files, please directly download the upgrade files and save them to your U-disk.
(Please save the upgrade file V4.3.C.337S01302FA in the root directory, not save it under any other folders.)
Note: to perform this process, you will want to use a USB 2.0 drive ideally 16 GB or less in size, formatted in FAT32.
Some customers have reported issues when downloading this file using the "Microsoft Edge" browser.
If the file was downloaded using the Microsoft Edge browser, this will cause the file to be converted to a text file, which can't be read by the NVR. We recommend using a different browser for this process.
If you're unfamiliar with how to format a USB in FAT32, this video provides the steps:
2) The file's name must remain exactly as listed in the article for the NVR to recognize them as an update.
They should be V4.3.C.337S01302FA, if the file name is changed to V4.3.C.337S01302FA(1), the upgrade will be failed.
3) Before starting to upgrade, keep the nvr on, put the usb into the right port, don't remove the power cord.
4)Please go to the ipc channel config, pick the right channel ipc which is connected, hit the button "upgrade", and start to upgrade it, once it is complete the 100%, log out and check the version if it is upgraded.
Here are some pictures maybe help:
If the upgrade is successful, please go to the ipc channel config. to check if the firmware version and Launch date have changed.
If the upgrade is failed, we suggest you change another U-disk or USB port to try.
Please let us know if you have any questions:
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