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For after-sale service: service@zositech.com
For technology support: support@zositechhelp.zendesk.com
For business corporation: business@zositech.com
Warranty
ZOSI warranty covers the product as well as its components ,accessories contained in the original packaging for two years from the transaction date.
This warranty is not applicable to defective or damaged products which caused by negligent use ,misuse, abuse, alteration, and other analogous wrong usage .
This warranty is not applicable to defective or damaged products which result from extreme environment ,such as,heat, humidity, moisture or temperatures beyond product specifications.
This warranty is not applicable to defective or damaged products which caused by purchaser’s personal unauthorized behavior,for example he replace parts not supplied by ZOSI.
This warranty is not applicable to defective or damaged products which caused by accident, fire, flood,earthquake and other natural disaster.
ZOSI reserves the right to make changes to its products without incurring any obligation to modify any product that has already been manufactured
Repair
ZOSI will definitely repair the defective product for customers until the product operate normal. The repaired products must meet the following conditions :it should be within 2years from purchase date to apply for repair date; the product must be purchased from ZOSI official online store or other legal authoritied online store; customer can offer us specific order number and product model.
Replacement
If products are found to be defective and can not be fixed up, ZOSI will replace parts or whole product for customers.Any customers apply for replacement should know that any replacement parts supplied by ZOSI in connection with this warranty shall be warranted to the customer for a period equal to the unexpired portion of the warranty period for the product.
Protection
ZOSI promise customers that your security investment has comprehensive protection.ZOSI won’t leak a trace of your private information to any institution or individual for any poupuse.ZOSI crate a absolutely secure environment for your consumption.
Free Cost
ZOSI offer unconditional return in 30 days ,and charge no additional cost for labor or repair if customer claim to repair products.We provide compulsory service for every customer not only before purchase but also after purchase.Note:If buyer claims for return purchase for personal subjective reasons with in 30 days,he shalll charge of the shipping cost.
Mobile APP | DVR | NVR | CAMERA | POE |
---|---|---|---|---|
For iOS |
![]() Zosi View |
![]() IP Pro |
![]() Zosi Home |
![]() Free IP |
For Android |
![]() Zosi View |
![]() IP Pro |
![]() Zosi Home |
![]() Free IP |
Client Software | ||||
For Windows |
![]() Zosi View |
![]() EseeCloud |
![]() ithink PC Client |
![]() VMC Monitor Client |
For Mac |
![]() Zosi View |
![]() EseeCloud |
![]() VMC Monitor Client |
Please Scan the Below QR Code to Download the Zosi View iOS APP.

Please Scan the Below QR Code to Download the Free IP iOS APP.

Please Scan the Below QR Code to Download the IP Pro iOS APP.

Please Scan the Below QR Code to Download the Zosi Home iOS APP.

Please Scan The Below QR Code To Download Free IP iOS APP



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FAQ & Product Knowledge

Downloads Center

Upgrade Files
- ZR04JS_V1.6.1 Upgrade File_rootfs-3521dv100
- ZR04MN / ZR04MM and ZR04MS_V1.6.2 Upgrade File_rootfs-3520dv400
- ZR08MN / ZR08MM and ZR08MS_V1.7.1 Upgrade File_rootfs-3520dv400
- ZR04TN_V1.6.1 Upgrade File_rootfs-3531dv100
- ZR04CN and ZR04CM_V1.6.1 Upgrade File_rootfs-3520dv400
- ZR04ZN and ZR04ZM_V1.4.4 Upgrade File_rootfs-hi3520d See all 64 articles


Instruction Manual

Software

Table of Contents

Upgrade Files
- ZG3012M Battery Wireless Camera_V1.00.005Z_6a0X Upgrade File ALL_FW_SN93700.bin
- ZR04DR Battery Wireless NVR_V1.6.4 Upgrade File rootfs-3536dv100 (ZSWNVK-R4204A)
- ZR08DP Wireless NVR_V1.6.2 Upgrade File_rootfs-3536dv100 (ZSWNVK-H820XX)
- ZR08DP Wireless NVR_V1.6.4 Upgrade File_rootfs-3536dv100 (ZSWNVK-J820XX)
- ZR04DS Wireless NVR Upgrade File_rootfs-hi3520d
- GATEWAY_HI18Ev2_20190321_GATEWAY_N18EV2R_2_3_48_718010 See all 11 articles


Instruction Manual

Software
- Windows Client_ZOSI Cloud
- Mac Client_ZOSI Cloud
- Search Tool for NVR system.


Table of Contents
- Table Content Article


Upgrade Files

Instruction Manual
- 4-in-1弾丸カメラ取扱説明書
- Quick Start Guide_ZOSI ZND350W2 Camera (Six languages)
- Quick Start Guide_ZOSI C306 Camera (Two Languages)
- Quick Start Guide_ZOSI C289 Camera (Six Languages)
- Quick Start Guide_ZOSI C190 Camera (Seven languages)
- Quick Start Guide_ZG2622MW-W (C199) IP Camera See all 21 articles


Software
- IP Search
- SearchTool
- Q2/I2 パソコン専用アプリ
- Ipcamsuite V1.2.26.8


Table of Contents
- Table Content Article


Upgrade Files
- ZR04EN and ZR04EM POE NVR_V1.6.2 Upgrade File_rootfs-3536dv100
- ZR08EN and ZR08EM POE NVR_V1.6.2 Upgrade File_rootfs-3536dv100
- Upgrade files for ZR08EN and ZR08EM_V1.6.3 POE NVR + 2MP ZG2612E_V1.3.3 POE Cameras
- Upgrade files for ZR08EN and ZR08EM_V1.6.3 POE NVR + 5MP ZG2615D_V1.6.8 POE Cameras
- ZR04RN and ZR04RM POE NVR_V1.2.1 Upgrade File_rootfs-hi3520d
- ZR04RN and ZR04RM POE NVR_V1.4.5 Upgrade File_rootfs-hi3520d See all 8 articles


Instruction Manual
- Manual de instalación for HD POE NVR _RU
- PoE Maneul d_instruction


Software
- Search Tool for POE system.


Table of Contents
- Table Content Article


Upgrade Files
- Article doorbell upgrade


Instruction Manual

Software

Table of Contents
- Table Content Article
