Hi, y’all,

After a period of collecting feedback on Zosi C190 camera, we have compiled some of the most frequently mentioned problems by users, summarized in this article in the form of Q&A, so that you can easily search and check.

Q: Zosi C190 camera's full recording mode does not work, after trying to format the SD still does not work properly.

A: This situation is likely to be a problem with the SD card equipped with the camera, please try to replace the SD card of a reliable brand, such as Kingston, SanDisk, etc..

Q: When the ambient light is bright enough, Zosi C190 camera's intelligent night vision mode can not be closed.

A: In the online C190 camera V 2.1.3 update, the problem that the night vision mode can not be turned off properly has been fixed, the camera will sense the ambient light intensity once an hour and turn off the night vision mode when the standard is reached.

Q: Zosi C190 camera can not connect to the network, and does not seem to support rtsp video streaming, etc.

A: Please test whether the camera power is normally energized; whether the camera power is emitted voice prompts; whether the camera reset will emit a reset success tone; rtsp://192.168.1.189:554/video1, can be viewed through the VLC player.

Q: When Zosi Smart APP pushes motion detection alert notification, sometimes with pictures, sometimes without.

A: This is usually due to the instability of cell phone network, which causes the picture pushing failure, please try to quit the APP and restart it, as well as switch the cell phone network (if you're using your local WIFI connection, use your 4G account or vice versa).

Q: In the push notifications from Zosi Smart APP, the video or picture with more than 5 feet distance is blurred and cannot be seen clearly.

A: Please check if you have selected HD mode instead of SD when viewing.

Q: Zosi C190 camera can't stay online and can't keep 24/7 recording.

A: It is possible that the camera installation environment problems cause the camera signal is unstable and can not stay online.

Q: Zosi C190 camera lens in front of the light is flashing green, can not be turned off.

A: This is due to Zosi's previous hardware design is the camera connected to the network flashing, not connected to the network is always on; after receiving feedback, our technical department provided Zosi Smart APP version 2.2.5.3 update file, added the function of closing the indicator in the APP settings page.

Q: Zosi C190 camera out of the picture screen abnormal.

A: Generally speaking, this problem can be solved by upgrading the camera's program, but the upgrade operation can only be carried out by our R&D staff on your behalf at the moment, which requires you to provide the camera's id and password.

Q: Zosi C190 camera does not have two-way audio, smart light and sound alarm function.

A: We can ensure that the camera does have these features, the reason why they does not work properly is usually because the user chose the wrong device type when adding the camera to the Zosi Smart APP, please contact our official after-sales service team: service@zositech.com, a professional will guide you to choose the corresponding type to add the camera again.

Q: The field of view of Zosi C190 camera is narrower than other models.

A: The horizontal view of the Zosi C190 camera is 90 °, the current Zosi cameras on sale are divided according to the clarity of the view, respectively:

960H: 60°;

720P: 65 °;

1080P: 90°;

5MP: 95°;

4K: 110°.

Different camera products have different viewing angles, you can pick and choose to buy according to your preference.

Please let me know if you have any questions!

#Zosi-SecurityMakeEasy

Know more via Zosi Website: https://www.zositech.com/