Hello, y'all!

Welcome to today's troubleshooting & resolution mini-special.

If your NVR has the following problems:

①NVR reboots constantly;

②NVR reboots randomly (for example 2-3 times per day);

③Random gaps in the playback timeline ( All channels lost the recording at the same time, and the gap is greater than 30s );

④A lot of "startup" on the NVR's log page.

Don't worry, as the title says, these abnormalities are basically due to the following three reasons, let's take a look!

Step 1. Check the HDD

Please unplug the HDD and have the NVR run one or two days then check if the NVR reboots.

If the NVR can operate normally without a hard disk, it means that the hard disk is not compatible or failed, please try to replace the hard disk.

Step 2. Change Power Supply.

If the NVR doesn't reboot when fewer cameras are plugged, or if you unplug one or two cameras, the NVR won't reboot anymore, the issue is probably caused by the insufficient power supply.

Please refer to specified quantity you can added to the system, and try plug the system with another new power cord.

*Note*:

A power adapter is included in each package of the NVR, but you can also purchase a 3rd party adapter. Be sure that the ratings of the power adapter of ZOSI POE NVRs (16 channel) should be DC 48V 2.5A or 3A and  Zosi POE NVRs (8 channel) should be DC 48V 2A.

Step 3. Update the System Firmware to the Latest One which fixed Bugs.

We will promptly upload the Zosi system update files in the "Announcement & News" module of the community, you can search whether any of them are applicable to your device according to the model number.

If the problem persists after trying the above 3 steps, then the NVR hardware may be defective, please cotanct our support team by submitting a request for further assistance. 

Please let me know if you have any questions!

#Zosi-SecurityMakeEasy

Know more via Zosi Website: https://www.zositech.com/