Hi y’all

Considering the importance of first impressions, I wish you all the best in the initial phase of using Zosi products. For this reason, I've prepared this article on system startup&camera connection to help you on your journey with Zosi.

Q1: How can I add Wifi cameras to the NVR?

1) Connect the camera with power adapter(12V-1A). Also, connect the camera and your NVR system to the same wireless router through Ethernet cables, so the two devices will be in LAN automatically.

2) Reset the camera by holding on the reset button for 5 seconds then you can hear crisp switch voice from the switcher inside the camera.

3) Enter NVR's IPC Channel Config to click "Search" and "Add all to find and add the camera.

Q2: What should I do if the Zosi logo is stuck on the screen when I first start the NVR?

It sounds like the DVR / NVR system is experiencing a firmware crash, manually applying a firmware update should help it to function normally. 

If you have found the correct upgrade file to upgrade the NVR system, but you're not seeing an "updating..." message on the screen for at least three minutes, the NVR isn't detecting the update file. There are a few reasons this could be: 

1) If the DVR / NVR has alternative places to look for the update, it won't run. The ethernet cable needs to be disconnected, as well as any other USB devices including the mouse. The power should be disconnected for at least 10 seconds before connecting the USB drive and reconnecting the power.

2) If the USB is 3.0, the DVR / NVR will not be able to read it. USB 3.0 was developed after the DVR / NVR motherboards. Likewise, the DVR / NVR is not in FAT32 format, it won't be read. The easy way to tell if a USB drive is 3.0 is the color of the board chip inside the USB connection. 2.0 always uses a black board, while 3.0 generally has a colored board, often red or blue. 

3) The file name must remain exactly as listed in the article for the DVR / NVR to recognize it as an update. If the file was downloaded twice, a PC will add (1) to the end of the name, which will create an issue. If the file was downloaded using the Microsoft Edge browser, this will cause the file to be converted to a text file, which can't be read by the DVR / NVR. 

4) The DVR / NVR cannot navigate through folders in the USB to find the update. The file must be placed in the USB root directory. 

If the problem still exists after the above troubleshooting, please try to contact our support team: service@zositech.com for help.

Q3: What if the Zosi Smart app fails at 84% or 85% then says device connection failed?

Generally, when the app fails at 85%, this indicates the either the IP Camera / DVR / NVR is offline, or an issue with a setting at the connected router.

1) I would recommend switching to the opposite network on your phone. If you're using your local WIFI connection, switch to 4G/LTE or vice versa.

2) If the issue still continues, I would recommend rebooting the DVR / NVR system and router, by removing the power connection for 30 seconds or more, and then plugging the power connection back in and letting the DVR / NVR boot up. Once the DVR / NVR boots up, please access the DVR / NVR's Network menu as seen here:

https://supports.zositech.com/hc/en-us/articles/360017719491-Connecting-the-DVR-NVR-to-the-Internet

On the Network page, ensure that the "Obtain an IP Address Automatically" option is enabled, and that there is no information in the Username or Password fields, then select Test.

If you get an "OK" message, please try connecting to the app.

If the IP Camera / DVR / NVR is online, the issue will be with the DHCP setting on the router. In order for the app to locate the IP Camera / DVR / NVR on your network, the DHCP setting on the router needs to be enabled, the firewall on the router needs to be closed.

Please let me know if you have more additions to the FAQ. 

#Zosi-SecurityMakeEasy

Know more via Zosi Website: https://www.zositech.com/