Hello, y'all！

Recently, we have received several feedbacks about playback video without sound, so let's learn how to set this up together today!

1. If you are using Zosi PoE NVR Surveillance System:

Please kindly note that Zosi PoE NVR only has audio output when it connects monitor via HDMI port, the resolution of the monitor/TV should be 1920*1080 or 1080*720, or the NVR will not have a sound output if the monitor/TV has other resolution used.

You can check whether you have enabled the audio through refering to the steps below:

Go to Main Menu→Audio, make sure the audio output of the PoE NVR is enabled like the picture below:

* Please check the Audio box in the picture.

If the audio icon appears on the live view screen after operating as above, that means you've enabled audio successfully:

*Note: Audio is selected by default, which means  if the mouse double-clicks a channel screen, the audio channel will automatically switch to another channel.

2. If you are using Zosi DVR Security Camera System:

Zosi DVR has one audio input port and one audio output port, you need to purchase a security microphone, and use audio cable to connect it in a location where you want to capture audio, then connect a loudspeaker to the audio output port.

The below is the diagram for your reference:

↓↓↓To get a higher resolution picture of the guidelines, you can download the PDF at the following link↓↓↓

https://supports.zositech.com/hc/en-us/article_attachments/360001465451/Audio_connection.pdf 

Please let me know if you have any questions!

#Zosi-SecurityMakeEasy

Know more via Zosi Website: https://www.zositech.com/