Applies to:All Zosi systems.

Description of the phenomenon:If you have set up Email for the cameras but find that you never receive email alerts later, you may follow the below steps to make troubleshooting.

Cause 1: Email Setup is Failed

Make sure that the email test succeeded. If not, please refer to 

https://supports.zositech.com/hc/en-us/community/posts/8013455706265-How-do-I-set-up-IMAP-and-SMTP-settings-properly- 

If email test succeeded, please refer to the below causes. 

Cause 2: The Cameras can not Detect Motions Normally

Check whether there is motion icon at the corner on live view screen when you make some motions before the camera. 

Cause 3: The Email Address Works Abnormally

• Check whether the test email is at Mail Trash. 
• Check whether your email address blocks emails from the third party devices. 
• Check whether your email address can send out and receive emails normally. 

Cause 4: Remote Access Failed

Check whether you can get access to the cameras when your phone uses 4G mobile data. If you failed, please refer to;

https://supports.zositech.com/hc/en-us/articles/360017719491-Connecting-the-DVR-NVR-to-the-Internet

Cause 5: The System Firmware is not the Latest One or Has A Bug

Please kindly find out the system information of the system, refer to,

https://supports.zositech.com/hc/en-us/articles/7547264267545-How-to-Find-Model-Number-of-My-Camera-or-NVR-DVR

Please contact our zosi support with the system information, and you can try to upgrade the system after you get the upgrade file.