Hello, y'all!

"Why cant i hear the sound?"

This is a question we often receive from our users. Today, let's come together to determine what the problem is in 4 simple steps!

Step 1.

Please check the connection between the DVR/NVR, the camera and the device used for viewing.

To get the audio from the monitor or app , the TV/monitor should be connected via HDMI cable and the firmware version of the DVR / NVR should be higher than V1.6.1.

Step 2. 

Please go to Menu->Audio->Mute, make sure the audio output of the DVR/NVR  is enabled by checking the audio box, like the picture below:

Step 3.

If the Audio Icon appears on the live view screen after operating as above, that means you've enabled audio successfully, and you can hear sound from the channel you selected:

Step 4. 

If you want to hear the sound from the Zosi app, just turn on the sound button on the preview page or the playback page.

Please let me know if you have any questions!

#Zosi-SecurityMakeEasy

Know more via Zosi Website: https://www.zositech.com/