Applies to:C186A Cameras

If the spotlights on your camera are not turning on, please try the following solutions:

1. Check Camera Compatibility with the Spotlight: Verify which cameras support the spotlight feature.

2. Ensure the Camera is Online and Accessible: Make sure the camera is connected and you can access it normally.

3. Verify Adequate Power Supply:

• For PoE cameras: Avoid using excessively long Ethernet cables and ensure that the PoE switch or injector meets the specifications. 
• For Wi-Fi cameras: Use the original adapter and avoid using power extension cords.

Try using a different power supply to see if the issue persists. This helps rule out power-related issues affecting the spotlight.

4.Check Spotlight Settings: Ensure that the spotlights are enabled through the Zosi Smart App/Client on the device settings page.

5.Update the camera /NVR firmware to the latest version.

6. Reset the camera to factory settings and check the spotlight settings again.

If the issue remains unresolved, please provide the following information when contacting Support team：

1. Troubleshooting Steps and Results
   Detail the steps you have already taken and the results of each.

2. Camera Preview Page Screenshot
   Provide a screenshot of the camera’s preview page to help assess the installation environment.

3. System Information Screenshot
   Include a screenshot of the camera/NVR’s system information. 

Please let us know if you have any questions.