Applied to all zosi C518 camera.

Question：

I tried to connect C518 to the Zosi App, but it says that the serial number is already taken. Doesn't read the QR code.What should i do?

Answer: Don't worry, this is an initial phenomenon that needs to be upgraded or reset.

Step 1: Try to reset the camera and add it to have a look.

Step 2: Porvide us the serial number we can upgrade this camera so that you can add it without any problem.

For example: This is the serial number:

More questions, please feel free to contact us.