Applied to C291 Battery camera;

Please verify that the Wi-Fi password entered during the camera pairing process is correct. If unsure, perform a reset and retry the pairing process.

• Verify that your current network is running on the 2.4GHz Wi-Fi frequency as this camera does not support 5GHz Wi-Fi.

• Check if the device is connected to the network, make sure the router is functioning properly to access the Internet, and make sure automatic IP address assignment is enabled on the router. 

More questions, please feel free to contact us.