Please tell us the model number and device ID / UID of your DVR / NVR system.

1) You can find the correct model number on the label at the bottom of the DVR/NVR System.

2) Find the DVR / NVR's device ID/UID.

A. You can find the DVR's ID on the label of the DVR / NVR.  

B. Or you can also reboot the DVR / NVR system and wait until Wizard Page display, then find the UID.

3) Please send us the model number and device ID / UID, we will create a superpassword for you.

NOTE: The User Name corresponding to super password must be ‘admin’.

Once you set super password this time, the login password should be blank in the next

time when you reboot it or log in again.

You can go to DVR's Main Menu - Setup - User - Change password to set a new 

password. (Please keep the old password blank, you just need to input the new

password and confirm password.)

Beyond that, you can also upgrade software by means of upgrade file from us, then reset password when reboot DVR/NVR.