Sorry to hear you're having issues with the camera. Could you please let me know the details below so we can look into this for you?

1) If you cover up the lens of the camera, do you hear a click or see a red light in the lens? This would indicate if the camera is receiving power or not.

2) If the camera is receiving power, please reset the camera and then re-add the camera to try.

https://support.zositech.com/hc/en-us/articles/360042901171-1NB-2622MW-W-C199-IP-Camera-How-to-Connect-an-IP-Camera-to-ZOSI-Smart-App-

If that doesn't work, please feel to contact us. (Please tell us your Order Number / Buyer ID)

Support Email address:  service@zositech.com

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Support center: support@zositechhelp.zendesk.com