Infrared (IR) cameras have a sensor that measures the ambient light. This determines when to switch the camera between color recording and IR / night vision recording. If there is not enough ambient light hitting the sensor, the camera will record in IR / night vision mode. A cooler colored ambient light may also prevent the infrared (IR) cut filter from engaging, which can cause the camera to display in black and white.

Inadequate light or power may cause the camera to record in black and white.

To ensure the camera displays in color:

Evaluate the lighting condition. If the camera is in shade or a dark area it may be displaying in night vision mode. Adjust the re-position the camera into different or brighter lighting. 

The camera may be recording in night vision if it is not receiving enough power. To test the power:

1) Unmount the camera and place it in the location of a functional camera, if the camera image resumes color display, the power source (e.g., Ethernet or DC power cable) may have been the cause. Try using a different Ethernet cable.

2) If using a DC power cable, connect to a different, functional power outlet. Surge protectors or power adapters may be overtaxed and not provide enough power.

Please let us know if you need more help: