Applied to：Zosi smart 2.3.0 version for Android mobile phone；Zosi smart  2.3.0.3Z version for Apple Iphone ,

the message  that shows “you are not the main user of the device ,this device cant not be added “

You may try as follow: 

1  Make sure that you are the only owner of the system,check with your family or friends who used the box before.You best to ask them to remove the device from their phone.

2 Contact us attached the device id picture ,we will guide you to get it .

Please let us know if you have any further questions: