1. Power-on Problem

A. Two 18650 3.7V rechargeable batteries (please check whether the batteries can work.)

B. AC8~24V power supply interface

2. WI-FI Set Up

When adding the device, your mobile will search the device hotspots, please connect paired

WI-FI after completing the search.

3. Video Problem

Videos blurry (please check whether the lens is blurry, or the lens was out of focus.)

Images have stains (please check whether the filter wasn’t wiped out properly.)

4. Video Intercom problem

The device has no sound（please check whether you enabled the voice intercom of your mobile app.）

5. PIR Mobile Detection Pushing Problem

Button / PIR pushing (A. Please check whether you enabled the pushing function on your mobile

app setting. B. Please check whether the push messages are allowed on your mobile app. 

C. Please check whether you enabled the PIR mobile detection on your mobile app.)

6. Recording problem

The TF card can’t support hot-plugging, please insert the TF card first and then power-on.

We suggest you use the original certified TF card that below 64GB.

If this can't help you, please feel free to contact us.