If you are experiencing issues adding your device, it may be due to WiFi frequency or the lack of a WiFi password. Please follow the troubleshooting steps below:

Possible Causes:

1) Incorrect WiFi frequency

To ensure you are using the correct WiFi frequency for your camera, follow these steps:

Check Camera Specifications:

• Refer to the user manual or the product specifications to see which WiFi frequencies your camera supports. Some cameras support only 2.4GHz WiFi, while others support both 2.4GHz and 5GHz WiFi.

Access Your WiFi Router Settings:

• Log in to your router's admin interface. This is usually done by entering the router's IP address into a web browser.

Verify WiFi Frequencies:

• In the router settings, check the WiFi bands that are currently active. Ensure that the 2.4GHz band is enabled if your camera only supports 2.4GHz WiFi.
• If your camera supports both 2.4GHz and 5GHz, make sure both bands are active.

Separate SSIDs (if necessary):

• Some routers allow you to set different SSIDs (network names) for the 2.4GHz and 5GHz bands. If this is the case, make sure you connect your camera to the appropriate SSID based on its supported frequency.

Distance and Interference:

• Ensure your camera is within the effective range of your WiFi signal. 2.4GHz WiFi generally has a longer range but slower speeds, while 5GHz WiFi offers faster speeds but shorter range.
• Avoid placing the camera too far from the router or in areas with significant interference.

2) No password on the WiFi network

3) WiFi password is incorrect

Troubleshooting Steps:

1) Check WiFi Signal: Ensure the device is within the effective WiFi signal range. Weak signals can prevent the device from connecting properly.

For optimal performance, indoor WiFi surveillance cameras require a strong and stable WiFi signal. Here are the key requirements:

• Signal Strength:

The camera should be within a strong WiFi signal range, ideally with a signal strength of at least -67 dBm. Use a WiFi analyzer app to check the signal strength at the camera's location.

• Distance from Router:

The camera should be placed within a reasonable distance from the router. Typically, 2.4GHz WiFi signals can cover up to 150 feet indoors, but obstacles like walls and furniture can reduce this range.

• Minimize Interference:

Avoid placing the camera near devices that can cause interference, such as microwaves, cordless phones, or other wireless devices.

• Line of Sight:

For best results, try to maintain a clear line of sight between the camera and the router. Physical obstructions, such as walls and large objects, can weaken the signal.

• Network Band:

Ensure your camera is connected to the appropriate WiFi band. Most indoor cameras use the 2.4GHz band, which offers better range, while some newer models also support the 5GHz band for faster speeds.

• WiFi Standards:

The router should support at least WiFi 4 (802.11n) or higher for better connectivity and performance.

2) Restart Network Equipment: Try restarting both your router and the camera. Sometimes a simple reboot can resolve connectivity issues.

3) Restore Factory Settings: If there is an unknown error or incorrect setting on the device, you can try resetting it to factory settings and reconfiguring it.

• Please locate the reset button on your camera. Press and hold the reset button for 5-10 seconds to restore the camera to its factory settings. Typically, the reset button is near the SD card slot or might be a separate button on the camera's body.

4) Change the Addition Method: Our cameras can be added to the mobile app in various ways, such as AP mode, QR code scanning, or even connecting some cameras to the router via Ethernet cable. If the method you are currently using does not work, please try using another method.

5) Contact Technical Support: If the above steps do not resolve the issue, please contact our technical support team. Provide the device model and a detailed description of the problem.

By following these steps, you should be able to resolve most issues related to adding your device. If you need further assistance, our technical support team is here to help.