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What Should I Do If My Camera Display Is Abnormal (Black Screen/White Screen/Flickering/Not Loading)? Follow

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ZOSI
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Abnormal Camera Display (Black Screen/White Screen/Flickering/Not Loading)

Possible Causes

  • Device malfunction
  • Network issues
  • Environmental impact

Troubleshooting Steps

1) Eliminate Environmental Factors

  • Adjust the camera’s angle and position to see if the issue improves. This can help determine if environmental factors are causing the problem.

2) Restart the Device

  • Restart the surveillance equipment to reload video information and other settings.

3) Update Device Firmware

  • Open the device settings and check for any available firmware updates. Update to the latest version if one is available.

       

4) Check Network Bandwidth

  • Ensure that the network bandwidth is sufficient and not being excessively used by other devices.
       Use Online Speed Test Tools:
       Please connect your phone/computer and camera to the same router, and then click below link to check the speed of your internet. https://www.speedtest.net/
  1. Open your web browser and go to a reliable speed test website like Speedtest.net or Fast.com.
  2. Click the "Go" or "Start" button to begin the test.
  3. Wait for the test to complete, which will measure your upload and download speeds.

     

       Analyze Results:
  1. Download Speed: This measures how fast data can be transferred from the internet to your device.
  2. Upload Speed: This measures how fast data can be sent from your device to the internet.
      Bandwidth Requirements for 2K Indoor Surveillance Cameras
  1. Upload Speed: Each 2K camera typically requires around 2-5 Mbps for stable video streaming.
  2. Download Speed: While not as critical, maintaining a good download speed (e.g., 10 Mbps) ensures smooth remote access and viewing.

5) Check for Hardware Defects

  • The issue might be due to hardware defects causing the black screen, white screen, flickering, or failure to load the image.

6) Contact Technical Support

  • If the above steps do not resolve the issue, contact our technical support team. Provide them with the device model and a description of the problem.

Additional Tips

  • Ensure that all connections are secure and that cables are in good condition.
  • Verify that the firmware of your devices is up to date.

If you have any further questions or need additional assistance, feel free to reach out to our support team.

 

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