Notifications Not Being Pushed

Possible Causes

• Notification settings issues
• Push server problems
• Mobile app issues

Troubleshooting Steps

1) Check Notification Settings

• If your camera is connected to a DVR or NVR, in the DVR/NVR system’s settings, ensure that the push notification feature is enabled.

2) Check Device Permissions

• Make sure the Zosi Smart application’s notification permissions are enabled on your mobile device or other devices.

3) Check App Settings

• Verify that the Zosi Smart app’s settings on your mobile device are correct and that the push notification feature is enabled. 
• If your alarm push notification settings have been enabled all along, you can try disabling them, logging out of the app, then logging back in and re-enabling the notifications.

4) Push Server Issues

• The issue may be due to the push server not sending notifications. Inform the development team to investigate and resolve the problem.

5) Update Software and Firmware

• Ensure that the firmware of the DVR/NVR system and the related application software are up to date.

6) Contact Technical Support

• If the above steps do not resolve the issue, contact our technical support team. Provide them with the device model and a description of the problem.

Additional Tips

• Ensure a stable internet connection for both the monitoring system and your mobile device.
• Restart your mobile device and the monitoring system to refresh settings.

If you have any further questions or need additional assistance, feel free to reach out to our support team.