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FAQ: Compatibility Verification Between New 161/429 Cameras and NVR Models & Versions Follow

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Applied to :1PC-2615HW/1PC-4295HW-US

Q1: What is the compatibility of the new  161/429 series camera model 1PC-2615HW/1PC-4295HW-US?

 
A1: After testing, the model 1PC-2615HW-US is incompatible with ZR08EN and ZR16HK NVRs running version 1.6.3, and cannot be used together temporarily.
 

Q2: What are the compatibility requirements for the 1PC-2615HW/1PC-4295HW-xx camera with ZR08HN/ZR08HQ/ZR08HM NVR models?

 
A2: - Basic use (image display + normal functions): NVR version ≥ V2.0.1.685016802BC03Z is required;
 
  • Full-function compatibility (all functions fully enabled): The NVR needs to be upgraded to V2.0.13.685016802BC03Z, V2.1.0.685016802BCD03VZ, or a later version.（contact  our service center）
 

Q3: Can the 1PC-2615HW/1PC-4295HW-xx camera be used with ZR16HK/ZR16HB NVR models? What version requirements must be met?

 
A3: Yes, the specific version requirements are as follows:
 
  • Basic use (image display + normal functions): NVR version ≥ V2.0.1.685032802BC03Z is required;
  • Full-function compatibility (all functions fully enabled): The NVR needs to be upgraded to V2.0.13.685032802BC03Z, V2.1.0.685032802BCD03VZ, or a later version.
 

Q4: What are the compatibility conditions for ZR08SN/ZR08DN/ZR08SM/ZR08DM NVR models with the 1PC-2615HW/1PC-4295HW-xx camera?

 
A4: - Basic use (image display + normal functions): NVR version ≥ V1.7.1.36C088011FX3Z is required;
 
  • Full-function compatibility (all functions fully enabled): The NVR needs to be upgraded to V1.7.10.36C088011FX3Z or a later version.
 

Q5: What are the compatibility requirements for the 1PC-2615HW/1PC-4295HW-xx camera with ZR16SK/ZR16DK NVR models?

 
A5: - Basic use (image display + normal functions): NVR version ≥ V1.7.1.36C1168011FX3Z is required;
 
  • Full-function compatibility (all functions fully enabled): The NVR needs to be upgraded to V1.7.10.36C1168011FX3Z or a later version.
 

Q6: To achieve full-function compatibility with the 1PC-2615HW/1PC-4295HW-xx camera, to which version should the ZR08PV NVR be upgraded?

 
A6: The ZR08PV NVR needs to be upgraded to version V2.0.12.68100850118D03Z to achieve full-function compatibility with the 1PC-4295HW-US camera.
 

Q7: What is the compatibility status between ZR08UC/ZR08UN/ZR08UM/ZR08EN/ZR08EM NVR models and the 1PC-2615HW/1PC-4295HW-xx camera?

 
A7: - Basic use (image display + normal functions): Supported with NVR version ≥ V1.7.1.36D108508EX3Z;
 
  • Full-function compatibility (all functions fully enabled): The NVR needs to be upgraded to V1.7.9.36C1168011FX3Z or a later version.
 

Q8: How to check the current version number of the NVR?

 

A8: 1. Log in to the NVR's background management system;

 

2. Enter the "System Settings" module;

 

3. Find the "System Information" option to view the current version number of the NVR.

 

Q9: What are the steps to upgrade the NVR version?Contact our service team for the upgrade file.

 

A9: 1. Visit the official website to download the target version upgrade package corresponding to the NVR model (ensure the upgrade package model matches the NVR model);

 

2. Copy the upgrade package to the root directory of a U disk (the U disk must be formatted as FAT32);

 

3. Insert the U disk into the USB interface of the NVR device;

 

4. Log in to the NVR background management system, enter "System Settings" - "System Upgrade";

 

5. Select the upgrade package in the U disk and click "Start Upgrade". Do not power off or unplug the U disk during the upgrade process;

 

6. The device will restart automatically after the upgrade is completed. After restarting, you can confirm whether the version is updated successfully through "System Information".

 

Q10: What should be noted when upgrading the NVR version?

 

A10: 1. Back up important data in the NVR (such as video files, configuration parameters) before upgrading;

 

2. Ensure the upgrade package model strictly matches the NVR model to avoid device failure caused by incorrect flashing;

 

3. Keep the device power supply stable during the upgrade. It is strictly prohibited to power off, unplug the device or U disk;

 

4. If the upgrade fails, you can try to upgrade again. If it fails multiple times, please contact official customer service for assistance.

 

Any more question feel free to let us know~~

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