Applies to: All Zosi NVRs.
Description of the phenomenon:
①NVR reboots constantly
②NVR reboots randomly (for example 2-3 times per day)
③Random gaps in the playback timeline. ( All channels lost the recording at the same time, and the gap is greater than 30s )
④A lot of "startup" on the NVR's log page.
Cause 1. The HDD issue
Solution: Please unplug the HDD and have the NVR run one or two days then check if the NVR reboots. If NVR doesn't reboot, please contact our support team with the order number.
Cause 2. Insufficient power supply.
If the NVR doesn't reboot when fewer cameras are plugged, the issue may be caused by 2 reasons.
Reason 1: If you unplug one or two cameras, the NVR won't reboot anymore. In this way, the issue is probably caused by the insufficient power supply. Please refer to specified quantity you can added to the system
Reason 2: Try plug the system with another new power cord.
A power adapter is included in each package of the NVR, but you can also purchase a 3rd party adapter. Be sure that the ratings of the power adapter of ZOSI POE NVRs (16 channel) should be DC 48V 2.5A or 3A and Zosi POE NVRs (8 channel) should be DC 48V 2A.
Cause 3.The system Firmware is not the Latest One or has Bugs
Check the system if it has the latest version and upgrade it ,best to contact to the support team for the system order number and firmware.
Cause 4.Defective NVR Hardware
If the problem persists, you may cotact our support team by submitting a request for further assistance.
More questions, please feel free to contact us.
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