Applied to all Zosi system;

Question: What if I can't view my device on the Zosi Smart App and it shows offline?

Answer: We need to check the network status of the zosi system.

Step 1: Test the system network;

If "OK" is displayed, the local area network is connected successfully.

You can check these below links to test the network.

https://supports.zositech.com/hc/en-us/articles/360025819872-Network-Network

https://supports.zositech.com/hc/en-us/articles/360017719491-Connecting-the-DVR-NVR-to-the-Internet

Step 2: The meassage will pop up "The time has been successfully sysnchronized", and it means your system is well connected to the home network.

A Right hit the mouse and go  to the main menu;set up -basic - date and time-hit the "update now".

Then you will check the message poping up from the UPdate now.

If both of the 2 steps are okay ,then you can directly to live view your device on your phone via the wifi of 4g network .

Please let us know if you have any questions: