If the image is frozen when you watch the live-streaming of Zosi cameras via Zosi NVR's monitor, please refer to the below instructions to troubleshoot.

POE NVR：

1. If the cameras are connected to the NVR via the LAN(not directly), please connect the cameras to the NVR directly to have a try.
2. Please check if only one specific camera or all the cameras have this problem.

    If all the cameras have this issue, please:

• Reboot the NVR
• Unplug the HDD
• Upgrade the firmware of both the cameras and NVR to the latest version,you can contact to our team ;

  If only one specific camera has this problem, please:

• Connect the camera to another NVR port with a different network cable
• Reset the camera
• Upgrade the camera's firmware to the latest version

More questions, please feel free to contact us.

Our Whatsapp:  +1-866-841-6932

Support Email address:  service@zositech.com

Our Facebook:  https://www.facebook.com/ZosiTechnology/

Support center: support@zositechhelp.zendesk.com