If the image is frozen when you watch the live-streaming of Zosi cameras via Zosi NVR's monitor, please refer to the below instructions to troubleshoot.
- If the cameras are connected to the NVR via the LAN(not directly), please connect the cameras to the NVR directly to have a try.
- Please check if only one specific camera or all the cameras have this problem.
If all the cameras have this issue, please:
- Reboot the NVR
- Unplug the HDD
- Upgrade the firmware of both the cameras and NVR to the latest version,you can contact to our team ;
If only one specific camera has this problem, please:
- Connect the camera to another NVR port with a different network cable
- Reset the camera
- Upgrade the camera's firmware to the latest version
More questions, please feel free to contact us.
Our Whatsapp: +1-866-841-6932
Support Email address: email@example.com
Our Facebook: https://www.facebook.com/ZosiTechnology/
Support center: firstname.lastname@example.org