Applies to: All Zosi cameras with SD card

Description of the phenomenon: the camera prompts that the SD card is not formatted or formatting failed.

Cause 1: SD card is not compatible.

Solutions:

• Please check if your sd card meets the requirements, refer to
• https://supports.zositech.com/hc/en-us/articles/360058548812-Choose-Micro-SD-Card-For-Zosi-Cameras
• Put the SD card on the computer to see if it can be read and written, and format it to FAT32 to try;
• Try another sd card. If another camera can recognize the SD card, try swapping the SD card

Cause 2: SD card is not inserted properly.

Solutions:

• Check whether the SD card is inserted properly and locked in place.
• Provide a picture of the correct insertion.

Cause 3: hardware problem of the camera.

Solutions:

• If the above still does not work, the SD card slot may be broken;
• If it is a camera with a built-in SD card and the SD card is suddenly unrecognized, please try to power off the camera and restart again. If it still doesn’t work, please contact Zosi support for assistance.