POE/NVR Fails to Be Added to Zosi Smart App

1. Try restarting the POE/NVR.
2. On the monitor, go to Main Menu > Setup > Network and run a network test to verify the connection status.

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4. Navigate to Main Menu > Setup > Basic > Date & Time and click Update Now to check if time synchronization is successful.

1. If the above steps do not resolve the issue, check the DVR’s network connection. Try replacing the network cable or switching to a different LAN port on your router.

2. Go to Main Menu > Setup > Network and check the Obtain an IP Address Automatically option:

    

   a. If the option is disabled, enable it and click Apply.

    

   b. If the option is enabled, disable it first. Manually enter the IP Address, Subnet Mask and Gateway that were previously assigned automatically. Modify the DNS Servers to 8.8.8.8 and 114.114.114.114, then click Apply.

3. Try restarting your router.

Unable to View Playback Footage?

1. Verify the recording settings are configured correctly:

    

   Right-click to open the Main Menu, go to Setup > Record, and check that recording is enabled for the corresponding camera channels. Also confirm that Recycle Record is turned on.

   

   

   

   

   

2.  

   Check the recording mode on the live view interface:

   • If Start Record is selected, the system is set to 24/7 Continuous Recording by default.

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   • If Stop Record is selected, the system uses Alarm-Triggered Recording. In this case, go to Main Menu > Setup > Schedule and ensure the recording schedule is set for the required time periods.

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3. Check the detection function settings:

    

   Go to Main Menu > Setup > Alarm and verify that Motion Detection and Intelligent Detection are enabled as needed.

   

   

   

   

   

4. Check the hard drive status:

    

   Right-click on the live view to open the Main Menu, then go to Setup > Disk Management to check if the hard drive is recognized normally with the correct capacity and in a Read & Write state. If not, power off the NVR/DVR, open the casing, and re-plug the hard drive’s SATA and power cables.

   

   

5.  

   If the hard drive is recognized but recording still fails:

   

   Go to Disk Management and format the hard drive to clear existing playback data (Note: This operation will delete all historical recording files).

    

6. If the issue persists, try replacing the hard drive inside the NVR/POE.