.Applied to C1,c696 Ipc camera
Application Scenario
This guide applies to troubleshooting "WiFi connection failure" for the Long-Power 696 Camera (and similar C1 Always-Power devices). It references the WiFi name compatibility test results of the C1 Always-Power model to help locate and resolve issues quickly.
2. Troubleshooting Steps
Step 1: Check WiFi Name Compatibility (Core Reference from C1 Always-Power Tests)
Based on the C1 Always-Power WiFi name test data, WiFi names containing special characters (e.g., ♡, ★) may cause connection failure. Prioritize checking:
- Verify if the current WiFi name includes special symbols like ♡, ★, "", "~" (e.g., "♡Evening·Net", "★Home Wifi★");
- If special characters are present, temporarily rename the WiFi to "pure English characters + numbers" (e.g., "Test_123"), then retry the connection.
Note: Ordinary English characters, emoji characters (e.g., "🚫Don’t Steal My Network✨"), and common foreign language texts (French, German, Japanese, etc.) are all supported and do not need modification.
Step 2: Check WiFi Signal and Frequency Band
- Ensure the distance between the camera and router is ≤10 meters, with no thick walls blocking (weak signals cause connection timeouts);
- The Long-Power 696 Camera only supports the 2.4GHz WiFi band. If the router uses "5GHz single band" or "merged dual bands", enable the 2.4GHz band separately (e.g., "♢Home_2.4G" connected successfully in C1 tests).
Step 3: Check WiFi Password and Router Settings
- Confirm the WiFi password is entered correctly (pay attention to case and special characters; manual input is recommended instead of copying);
- Ensure the router’s "DHCP service" is enabled (enabled by default; if disabled, the device cannot obtain an IP address);
- If the router uses "MAC address filtering", add the camera’s MAC address (on the device bottom label) to the allowed list.
Step 4: Reset Device and Router (Advanced Troubleshooting)
- Reset the camera: Press and hold the reset button for 5 seconds until the indicator flashes, then reconfigure WiFi after factory reset;
- Reset the router: Restart the router (unplug power for 1 minute, then reconnect), or temporarily disable functions like "firewall" or "guest network restrictions", then retry the connection.
3. Solution for Common Issues
| Issue Phenomenon | Troubleshooting Direction | Solution |
| No response after entering WiFi name | WiFi name contains special characters (♡, ★, etc.) | Rename WiFi to pure English/number combination |
| "Weak signal" prompt during connection | Distance too far / incorrect frequency band | Reduce distance to ≤10m, enable router’s 2.4GHz band |
| "Authentication failed" (correct password) | MAC filtering enabled / DHCP disabled | Add device MAC to allowed list, enable router DHCP |
4. Summary
Based on ZOSI C696 Always-Power test results, the most common cause of Long-Power 696 WiFi failure is special characters in the WiFi name—prioritize checking name compatibility. Then verify signal, frequency band, and router settings; most issues can be resolved via the steps above. If the problem persists, contact official support with device logs for further analysis.
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