Applies to:All Zosi products
If you receive push notifications a few minutes or hours after the motions ends, then below are the causes and instructions for you to troubleshoot.
Cause 1. Poor Internet Connection of the Camera.
1. Enable the button of Alert notifications to see whether you can receive notifications in time when motion is detected.
2. Access the camera via 3/4G on your phone to make sure the camera has a good internet connection.
Cause 2. Phone or App.
1. Make sure your phone has a good internet connection.
2. Update the App to the latest.
3. Test on another phone of a different brand.
- If another phone can receive push notifications in time, then the problem is on the first phone. Please check the system settings of your phone.
- If another phone has the same issue, please collect the system/model of your phone, and the camera UID/password to ZOSI support for further assistance by submitting a ticket via
Support Email: email@example.comSupport center: firstname.lastname@example.orgOur Facebook: https://www.facebook.com/ZosiTechnology/Whatsapp：+1-866-841-6932UK Whatsapp: +86 18675610962Zosi Smart APP:
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